Nautintonurkka operates exclusively as an online store.

We serve our customers online to ensure shopping is easy, discreet, and private.

Yes. You must be at least 18 years old to place an order.

By placing an order, you confirm that you meet this requirement.

An order becomes binding once you receive an order confirmation email from us.

We reserve the right to cancel an order in cases of clear pricing errors, stock issues, or technical mistakes.

All prices include applicable VAT.

Shipping costs are displayed at checkout before you confirm your order.

Products come with a manufacturer’s warranty, which varies by brand.

Warranty details are provided on the product page.

In addition, customers are protected by statutory consumer protection laws regarding product defects.

If a product has a manufacturing or material defect, the seller is responsible in accordance with applicable consumer protection laws.

Please contact our customer service before returning a defective product.

Most products include instructions inside the package.

If available, digital instructions can be found on the product page.

If needed, you may contact our customer service.

Order confirmations are sent automatically after successful payment.

Please check:

• Your spam or junk folder
  
• That your email address was entered correctly
  

If you cannot find the confirmation, please contact customer service.

Most delivery notifications are also sent by email.

If you notice an error, please contact customer service as soon as possible.

Please contact customer service so we can correct your information.

An incorrect email address may prevent you from receiving order and tracking updates.

If your order has not yet been processed, contact customer service immediately.

If the order has already been shipped, you may return it according to our return policy and place a new order.

Orders are processed daily.

Delivery time depends on the selected shipping method and carrier.

Any delays caused by the shipping provider are beyond our control.

Parcels are usually stored for 7 days.

Unclaimed parcels will be returned to us.

Yes, if permitted by the shipping provider.

Typically, the tracking number and valid identification are required. In some cases, a written authorization may also be needed.

Orders are shipped in discreet packaging without any indication of the contents.

Please inspect the parcel upon receipt.

If it appears damaged, file a claim with the shipping provider immediately and contact our customer service.

Yes. You have a 14-day right of withdrawal from the date you receive your order, in accordance with consumer protection laws.

The right of withdrawal applies to unused and unopened products.

Hygiene Products – Important Notice

According to consumer protection regulations, the right of withdrawal does not apply to sealed goods that are not suitable for return due to health or hygiene reasons once the seal has been broken.

This includes, for example:

• Sex toys
  
• Masturbators
  
• Anal plugs and other internal-use products
  
• Intimate products
  
• Underwear if the hygiene seal has been removed
  

If the protective seal or hygienic packaging has been opened, the product cannot be returned.

If the product is defective, damaged, or incorrectly delivered, returns are free of charge.

In other cases (for example, if you change your mind), the customer is responsible for return shipping costs unless otherwise stated.

Lingerie may be tried on over your own underwear.

For hygiene reasons, underwear, tights, catsuits, and other products worn directly on intimate areas cannot be returned if the packaging or seal has been opened.

Refunds are issued to the original payment method after the returned product has been received and inspected.

Processing time is typically 7–14 business days.

No. For hygiene and safety reasons, returned products are never put back into sale.

Payment is charged at the time of order confirmation.

If you choose invoice or installment payment, the terms are determined by the payment service provider.

All payments are processed through secure, encrypted connections.

Nautintonurkka does not store credit card information.

Personal data is processed in accordance with our Privacy Policy and is used solely for order processing and customer relationship management.